Changing Call Centers
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Mobile Banking Customer Support

Fuze supports mobile banking support:

WSECU, a $1.2 billion credit union based in Olympia, Washington, recently launched a next-generation mobile banking platform for members with the aim of being "always available - anytime, anywhere.”

“We wanted to add more value to our online banking by giving members access to manage their finances on the go,” said Ben Morales, WSECU’s SVP and CIO. “But we also wanted a way to extend support using our Info Center, which provides central and secure self-service and assisted-service support across all channels using the Fuze Suite. Fuze was able to quickly and affordably extend customized access to our Info Center within the small screen limitations inherent with mobile devices.”

By utilizing its Web services, Fuze provides completely customized interfaces to any device using the spoken language of choice. Chuck Van Court, President and founder of Fuze, said"...

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October CCCI: Call Center Chat Technology Provider Index

CCCI: Call Center Chat Technology Provider Index (October top 12 ranked by Alexa)

The changes this month show Estara moving out ahead again past BoldChat. This is the second position change for Estara in the CCCI ranking in as many months. The biggest change in the Alexa rank is InstantService moving up 15% and Kana loosing almost 21% of its Alexa ranking.














Rank Company Alexa Rank Change Notes
1 Cisco 1,235 (16) News , Blogs
2 Estara 25,793 4,167 News , Blogs
3 BoldChat (Bravestorm) 27,663 (1,722) News , Blogs
4 LivePerson 35,231 (4,374) News , Blogs
5 Avaya 38,407 (1,121) News , Blogs
6 InstantService 60,191 10,711 News , Blogs
7 RightNow 89,010 (14,701) News , Blogs
8 Velaro 109,208 (1,568) News , Blogs
9 Talisma 266,688 (21,419) News , Blogs
10 Egain 404,488 (2,646) News , Blogs
11 Kana 648,008 (113,639) News , Blogs
12 LiveHuman 692,451 39,943 News , Blogs

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September CCCI: Call Center Chat Technology Provider Index

CCCI: Call Center Chat Technology Provider Index (September top 12 ranked by Alexa)

The changes this month show Estara coming out ahead of LivePerson, InstantService beating out RightNow and LiveHuman moving to the back of the pack in the CCCI rank. The biggest change in the Alexa rank is Kana moving up 11% and LiveHuman loosing almost 20% of its Alexa ranking.

RankCompanyAlexa RankChangeNotes
1Cisco1,219-10News , Blogs
2BoldChat (Bravestorm)25,941-2,008News , Blogs
3Estara
29,960+1,945 News , Blogs
4LivePerson
30,857
-3,554
News , Blogs
5Avaya37,286-721News , Blogs
6InstantService70,902+4,952News , Blogs
7RightNow 74,309 -7,990
News , Blogs
8Velaro 107,640+1,522
News , Blogs
9Talisma 245,269+346
News , Blogs
10Egain401,842-18,715News , Blogs
11Kana534,369+53,487 News , Blogs
12LiveHuman732,394
-144,862News , Blogs

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