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October CCCI: Call Center Chat Technology Provider Index
CCCI: Call Center Chat Technology Provider Index (October top 12 ranked by Alexa) The changes this month show Estara moving out ahead again past BoldChat. This is the second position change for Estara in the CCCI ranking in as many months. The biggest change in the Alexa rank is InstantService moving up 15% and Kana loosing almost 21% of its Alexa ranking. | Rank | Company | Alexa Rank | Change | Notes |
| 1 | Cisco | 1,235 | (16) | News , Blogs |
| 2 | Estara | 25,793 | 4,167 | News , Blogs |
| 3 | BoldChat (Bravestorm) | 27,663 | (1,722) | News , Blogs |
| 4 | LivePerson | 35,231 | (4,374) | News , Blogs |
| 5 | Avaya | 38,407 | (1,121) | News , Blogs |
| 6 | InstantService | 60,191 | 10,711 | News , Blogs |
| 7 | RightNow | 89,010 | (14,701) | News , Blogs |
| 8 | Velaro | 109,208 | (1,568) | News , Blogs |
| 9 | Talisma | 266,688 | (21,419) | News , Blogs |
| 10 | Egain | 404,488 | (2,646) | News , Blogs |
| 11 | Kana | 648,008 | (113,639) | News , Blogs |
| 12 | LiveHuman | 692,451 | 39,943 | News , Blogs |
Labels: 2007, Avaya, BoldChat, bravestorm, chat, chat index, Cisco, Egain, Estara, InstantService, Kana, Livehuman, Liveperson, RightNow, Talisma, Velaro
September CCCI: Call Center Chat Technology Provider Index
CCCI: Call Center Chat Technology Provider Index (September top 12 ranked by Alexa) The changes this month show Estara coming out ahead of LivePerson, InstantService beating out RightNow and LiveHuman moving to the back of the pack in the CCCI rank. The biggest change in the Alexa rank is Kana moving up 11% and LiveHuman loosing almost 20% of its Alexa ranking. | Rank | Company | Alexa Rank | Change | Notes | | 1 | Cisco | 1,219 | -10 | News , Blogs | | 2 | BoldChat (Bravestorm) | 25,941 | -2,008 | News , Blogs | | 3 | Estara
| 29,960 | +1,945 | News , Blogs | | 4 | LivePerson
| 30,857
| -3,554
| News , Blogs | | 5 | Avaya | 37,286 | -721 | News , Blogs | | 6 | InstantService | 70,902 | +4,952 | News , Blogs | | 7 | RightNow | 74,309 | -7,990
| News , Blogs | | 8 | Velaro | 107,640 | +1,522
| News , Blogs | | 9 | Talisma | 245,269 | +346
| News , Blogs | | 10 | Egain | 401,842 | -18,715 | News , Blogs | | 11 | Kana | 534,369 | +53,487 | News , Blogs | | 12 | LiveHuman | 732,394
| -144,862 | News , Blogs |
 Labels: Avaya, BoldChat, chat, chat index, Cisco, Egain, Estara, InstantService, Kana, Livehuman, Liveperson, RightNow, Talisma, Velaro
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