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October CCCI: Call Center Chat Technology Provider Index
CCCI: Call Center Chat Technology Provider Index (October top 12 ranked by Alexa) The changes this month show Estara moving out ahead again past BoldChat. This is the second position change for Estara in the CCCI ranking in as many months. The biggest change in the Alexa rank is InstantService moving up 15% and Kana loosing almost 21% of its Alexa ranking. | Rank | Company | Alexa Rank | Change | Notes |
| 1 | Cisco | 1,235 | (16) | News , Blogs |
| 2 | Estara | 25,793 | 4,167 | News , Blogs |
| 3 | BoldChat (Bravestorm) | 27,663 | (1,722) | News , Blogs |
| 4 | LivePerson | 35,231 | (4,374) | News , Blogs |
| 5 | Avaya | 38,407 | (1,121) | News , Blogs |
| 6 | InstantService | 60,191 | 10,711 | News , Blogs |
| 7 | RightNow | 89,010 | (14,701) | News , Blogs |
| 8 | Velaro | 109,208 | (1,568) | News , Blogs |
| 9 | Talisma | 266,688 | (21,419) | News , Blogs |
| 10 | Egain | 404,488 | (2,646) | News , Blogs |
| 11 | Kana | 648,008 | (113,639) | News , Blogs |
| 12 | LiveHuman | 692,451 | 39,943 | News , Blogs |
Labels: 2007, Avaya, BoldChat, bravestorm, chat, chat index, Cisco, Egain, Estara, InstantService, Kana, Livehuman, Liveperson, RightNow, Talisma, Velaro
 
September CCCI: Call Center Chat Technology Provider Index
CCCI: Call Center Chat Technology Provider Index (September top 12 ranked by Alexa) The changes this month show Estara coming out ahead of LivePerson, InstantService beating out RightNow and LiveHuman moving to the back of the pack in the CCCI rank. The biggest change in the Alexa rank is Kana moving up 11% and LiveHuman loosing almost 20% of its Alexa ranking. | Rank | Company | Alexa Rank | Change | Notes | | 1 | Cisco | 1,219 | -10 | News , Blogs | | 2 | BoldChat (Bravestorm) | 25,941 | -2,008 | News , Blogs | | 3 | Estara
| 29,960 | +1,945 | News , Blogs | | 4 | LivePerson
| 30,857
| -3,554
| News , Blogs | | 5 | Avaya | 37,286 | -721 | News , Blogs | | 6 | InstantService | 70,902 | +4,952 | News , Blogs | | 7 | RightNow | 74,309 | -7,990
| News , Blogs | | 8 | Velaro | 107,640 | +1,522
| News , Blogs | | 9 | Talisma | 245,269 | +346
| News , Blogs | | 10 | Egain | 401,842 | -18,715 | News , Blogs | | 11 | Kana | 534,369 | +53,487 | News , Blogs | | 12 | LiveHuman | 732,394
| -144,862 | News , Blogs |
 Labels: Avaya, BoldChat, chat, chat index, Cisco, Egain, Estara, InstantService, Kana, Livehuman, Liveperson, RightNow, Talisma, Velaro
September CCEI: Call Center Email Technology Provider Index
CCEI: Call Center Email Technology Provider Index(September top 12 ranked by Alexa) The big change this month is InstantService passing RightNow. There are several changes in Alexa ranks the biggest drop is LivePerson with an 11% drop in overall Alexa rank and the biggest increase is Kana with a 10% increase in overall Alexa rank. | Rank | Company | Alexa Rank | Change | Notes | | 1 | Cisco | 1,219 | -10 | News , Blogs | | 2 | SalesForce.com | 1,977 | +185 | News , Blogs | | 3 | BoldChat (Bravestorm) | 25,941 | -2,008 | News , Blogs | | 4 | LivePerson | 30,857 | -3,554 | News , Blogs | | 5 | Avaya | 37,286 | -721 | News , Blogs | | 6 | InstantService | 70,902 | +4,952 | News , Blogs | | 7 | RightNow | 74,309 | -7,990 | News, Blogs | | 8 | Talisma | 245,269 | +346 | News, Blogs | | 9 | Echomail | 285,001 | -10,294 | News, Blogs | | 10 | Egain | 401,842 | -18,715 | News , Blogs | | 11 | Kana | 534,369 | +53,487 | News , Blogs | | 12 | Cosmocom | 745,610 | -60,227 | News , Blogs |
Labels: Avaya, BoldChat, Cisco, Cosmocom, Echomail, Egain, email, email index, InstantService, Kana, Liveperson, RightNow, Salesforce.com, Talisma
CCEI: Call Center Email Technology Provider Index August 2007
CCEI: Call Center Email Technology Provider Index (August top 12 ranked by Alexa) | Rank | Company | Alexa Rank | Change | Notes | | 1 | Cisco | 1,209 | - | News , Blogs | | 2 | SalesForce.com
| 2,162
| - | News , Blogs | | 3 | BoldChat (Bravestorm) | 23,933 | - | News , Blogs | | 4 | LivePerson | 27,303 | -
| News , Blogs | | 5 | Avaya | 36,656 | - | News , Blogs | | 6 | RightNow | 66,319 | - | News , Blogs | | 7 | InstantService | 75,854 | - | News , Blogs | | 8 | Talisma | 245,615 | -
| News , Blogs | | 9 | Echomail | 274,707 | - | News , Blogs | | 10 | Egain | 383,127 | - | News , Blogs | | 11 | Kana | 587,856 | -
| News , Blogs | | 12 | Cosmocom
| 685,383
| - | News , Blogs |
Labels: 2007, Avaya, BoldChat, Cisco, Cosmocom, Echomail, Egain, email index, InstantService, Kana, Liveperson, RightNow, Salesforce.com, Talisma
CCCI: Call Center Chat Technology Provider Index August 2007
CCCI: Call Center Chat Technology Provider Index (August top 12 ranked by Alexa) | Rank | Company | Alexa Rank | Change | Notes | | 1 | Cisco | 1,209 | - | News , Blogs | | 2 | BoldChat (Bravestorm) | 23,933 | - | News , Blogs | | 3 | LivePerson | 27,303 | - | News , Blogs | | 4 | Estara | 31,905 | - | News , Blogs | | 5 | Avaya | 36,656 | - | News , Blogs | | 6 | RightNow | 66,319 | - | News , Blogs | | 7 | InstantService | 75,854 | - | News , Blogs | | 8 | Velaro | 109,162 | - | News , Blogs | | 9 | Talisma | 245,615 | - | News , Blogs | | 10 | Egain | 383,127 | - | News , Blogs | | 11 | LiveHuman | 587,532 | - | News , Blogs | | 12 | Kana | 587,856 | - | News , Blogs |
Labels: 2007, Avaya, BoldChat, chat index, Cisco, Egain, Estara, InstantService, Kana, Livehuman, Liveperson, RightNow, Talisma, Velaro
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