Last October, a 75-year-old Manassas woman who got so fed up with her cable company and their automated phone system she that she attacked their office with a hammer.
Here's hoping that you never come to that. But if hearing things like, "please select from the following six options," makes your cringe then ABC 7/NewsChannel 8 is on your side with tip to help you get past the automation and get to the human.
"(The automated phone systems) are setup to save money as a cost saving device, they are not set up for ease of use or even to help customers in many cases," explained Voice Automation Analyst Walter Rolandi.
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Labels: dtmf, get human, IVR
