Changing Call Centers
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September CCEI: Call Center Email Technology Provider Index

CCEI: Call Center Email Technology Provider Index
(September top 12 ranked by Alexa)

The big change this month is InstantService passing RightNow. There are several changes in Alexa ranks the biggest drop is LivePerson with an 11% drop in overall Alexa rank and the biggest increase is Kana with a 10% increase in overall Alexa rank.

RankCompanyAlexa RankChangeNotes
1Cisco1,219-10News , Blogs
2SalesForce.com1,977+185News , Blogs
3BoldChat (Bravestorm)25,941-2,008News , Blogs
4LivePerson30,857-3,554News , Blogs
5Avaya37,286-721News , Blogs
6InstantService70,902+4,952News , Blogs
7RightNow74,309-7,990News, Blogs
8Talisma245,269+346News, Blogs
9Echomail285,001-10,294News, Blogs
10Egain401,842-18,715News , Blogs
11Kana534,369+53,487News , Blogs
12Cosmocom745,610-60,227News , Blogs

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