800 number consolidation with Call Guiding

Typically organizations create numerous 800 numbers in order to provide many different access points for different customer groups, type of callers, etc. I have talked to some companies who have initiatives to reduce 800 numbers that are coming in and these are the reasons why :

1) To simplify access for the customer by having 1 number to call
2) Have more flexibility for marketing programs
3) Reducing misroutes

Call Guiding from Spoken Communications helps organizations by providing a centralized number for customers to call, nearly 100% accuracy in routing, and a reduction in AHT (average handle time).