The view from a call center rep

An interesting perspective from the other side of the phone:

The next time you call customer service and are greeted with a less than enthusiastic voice just remember that the last 15 customers probably wore down your rep and he or she would just like to deal with someone who is calm and understands that not all problems can be fixed right away. A little patience goes a long way. Because honestly, the moment you raise your voice I stop listening. I will not credit your account and most likely I will do nothing until you say the word supervisor. Then I will transfer you. I also make notes in the account as to what names you called me and how many times you swore at me. The next rep that gets you will read the notes and most likely give you nothing as well. That's how it works. However, if you are nice and understanding I will bend over backwords to give you anything that I can. And then if you like what I did please ask to speak to my supervisor. Supervisors like to take compliment calls. It makes everyone in a good mood. It also makes me feel like I am doing something useful. Read More