Top 3 initiatives for Call Centers in 2007
We recently conducted a study with Benchmark Portal which indicates that companies are looking at every advantage they can get out of technology for 2007. The results of the study will be released in an upcoming webinar with myself and Dr. Jon Anton of Benchmark Portal and also in a new paper called, "The emerging model for IVR", by Dr. Jon Anton.
The study covered 388 participants representing industries in financial services, insurance, telecommunications, healthcare, technology, retail, consumer products, manufacturing, energy/utility, transportation, outsource telesales and real-estate. It lists operational efficiencies, caller service levels and self service as the top 3 priorities for 2007.
For more information about the study, register for the live webinar on November 9th, http://www.spoken.com/webinar.
Tags:
Spoken, Call Center, Benchmark Portal, IVR
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The study covered 388 participants representing industries in financial services, insurance, telecommunications, healthcare, technology, retail, consumer products, manufacturing, energy/utility, transportation, outsource telesales and real-estate. It lists operational efficiencies, caller service levels and self service as the top 3 priorities for 2007.
For more information about the study, register for the live webinar on November 9th, http://www.spoken.com/webinar.
Tags:
Spoken, Call Center, Benchmark Portal, IVR
