Finding out about Guided Speech IVR
Using Agent-Assisted IVR to Maximize Self-Service: Your agent handling 4 calls at once.
Join our live Webinar, July 11, 2006 at 9am PST (10 am MST, 11am CST, 12 PM EST) (click here to register)
The promise of self-service delivered by the speech-enabled IVR channel has fueled large investments by companies hoping to shrink live-agent call volumes. The reality is that speech-enabled IVR doesn’t always deliver reduced dependencies on live agents, and the experience with forced self-service can end up frustrating and alienating callers.
Join Dr. Jon Anton, Director of Benchmark Research and Llance Kezner, Vice President of Sales for Spoken Communications in this live event.
This webinar will introduce you to a cutting edge concept in call center agent efficiency called Guided Speech IVR - a new business solution that allows call center agents to handle as many as four calls at once by blending the agents with enabling technology.
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Join our live Webinar, July 11, 2006 at 9am PST (10 am MST, 11am CST, 12 PM EST) (click here to register)
The promise of self-service delivered by the speech-enabled IVR channel has fueled large investments by companies hoping to shrink live-agent call volumes. The reality is that speech-enabled IVR doesn’t always deliver reduced dependencies on live agents, and the experience with forced self-service can end up frustrating and alienating callers.
Join Dr. Jon Anton, Director of Benchmark Research and Llance Kezner, Vice President of Sales for Spoken Communications in this live event.
This webinar will introduce you to a cutting edge concept in call center agent efficiency called Guided Speech IVR - a new business solution that allows call center agents to handle as many as four calls at once by blending the agents with enabling technology.
