Roving Rocca - Intro PodCast and Radio Segment

This is a link to the first installment of Ed Horrell's new radio segment called "Roving Rocca" is a great look at the call center industry from the one of the leaders in customer service advocacy Tom Rocca. As the Talk About Service Radio show bills it:

Join customer service advocate Tom Rocca as he covers customer service conferences, legislation, and technology around the world. He is Talk About Service's "Man On The Street" when it comes to customer service.

Tom brings a little "off center" look at customer service issues, so he meets Ed head on when it comes to issues of interest.