Predicitons for 2006- Outsourcing

Deloitte Touche Tohmatsu’s (DTT) Technology, Media and Telecommunications (TMT) predictions for the global technology sector predicts that outsourcing will evolve in 2006 from option to obligation.

Technology companies should consider taking offshoring seriously, if they are not already doing so. The cost advantage derived from exploiting low labor costs and overheads in emerging markets will likely evolve from being a bonus to a necessity.

Companies must also increasingly regard offshoring as more than just a means of reducing cost. Developing countries are generating increasing quantities of well educated, bright and hard-working people22. As a result, the industry’s offshoring focus should increasingly shift from cost reduction to finding and employing the best talent, wherever it may be.

Global workforce and talent still depends on collaborative technology. In the case of customer interactions systems like Spoken's Guided Speech IVR provide global collaboration between live agents, technology, and customers for successful call completion. This is, according to Thomas Friedman's book The World is Flat, a convergence that is has and will continue to change our world.

It is exciting to be part of it!